NEA
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![Response to Ofgem Policy consultation for protecting energy consumers with prepayment meters](https://www.nea.org.uk/wp-content/uploads/2020/10/prepayment-meter-thumbnail.jpg?ver=1714728510)
Response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
01st Jul 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. It is therefore clear that the prepayment cap must continue after its upcoming termination in the form of a CMA regulated cap.
![Response to Innovation funding and competition: further consultation on design and implementation](https://www.nea.org.uk/wp-content/uploads/2020/06/Money-thumbnail.jpg?ver=1715345413)
Response to Innovation funding and competition: further consultation on design and implementation
27th Jun 2020
NEA recognises that many low-income households experience affordability issues with their essential household bills, rarely struggling with one bill in isolation, and as a result is delivering a programme of work which seeks to support ‘People Living in Water Poverty…
![Social Tariffs in Water: The Impact of COVID-19](https://www.nea.org.uk/wp-content/uploads/2020/04/COVID-19-large.jpg)
Social Tariffs in Water: The Impact of COVID-19
27th Jun 2020
In the first few months of 2020, the world watched a global pandemic unfold. Countries around the world were imposing strict nationwide lock-downs, with economies basically shutting down to control the spread of the virus. The turning point for the…
![Water Poverty: The Consistency of Social Tariffs](https://www.nea.org.uk/wp-content/uploads/2020/10/Water-thumbnail.jpg)
Water Poverty: The Consistency of Social Tariffs
26th Jun 2020
In a modern world, water is recognised as a human right. It is understood to be essential to life and yet some are so concerned about the cost of it that they actively decide not to use the water they…
![The Gathering Storm: Utility debt and COVID-19](https://www.nea.org.uk/wp-content/uploads/2020/10/Winter-street.jpg)
The Gathering Storm: Utility debt and COVID-19
19th Jun 2020
The COVID-19 outbreak has already had a significant impact on household finances, especially those that already struggle with the costs of essential services. But there is a bigger gathering storm. Existing debt issues within the water and energy sectors are…
![Response to Ofwat innovation funding and competition: further consultation on design and implementation](https://www.nea.org.uk/wp-content/uploads/2020/10/Water-Poverty-thumbnail.jpg)
Response to Ofwat innovation funding and competition: further consultation on design and implementation
17th Jun 2020
In our January 2020 response to Ofwat’s forward work plan, we acknowledged that driving innovation across the water sector was vital to address the strategic challenges the industry faces. We believe the innovation competition allows an additional opportunity for companies…
![NEA response to Heat Networks: Building a Market Framework](https://www.nea.org.uk/wp-content/uploads/2020/10/heat-network.jpg)
NEA response to Heat Networks: Building a Market Framework
01st Jun 2020
District heating can contribute to fuel poverty reduction targets through its ability to provide stable and predictable prices for energy over an extended period of time; reduced worry for households about breakdowns or repairs; the creation of local employment opportunities…
![Addressing the impacts of COVID-19 on vulnerable energy customers](https://www.nea.org.uk/wp-content/uploads/2020/04/Covid-thumbnail.jpg)
Addressing the impacts of COVID-19 on vulnerable energy customers
02nd Apr 2020
NEA appreciates that many energy suppliers and their staff will be working tirelessly to provide appropriate support and services for customers in vulnerable circumstances during the COVID-19 outbreak. NEA has also been capturing its own staff’s feedback on the early…
![NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters](https://www.nea.org.uk/wp-content/uploads/2020/10/prepayment-meter-thumbnail.jpg?ver=1714728510)
NEA response to Ofgem Policy consultation for protecting energy consumers with prepayment meters
01st Mar 2020
It is imperative that prepayment meter (PPM) customers continue to receive protection. The CMA stated in its initial ruling of the energy market investigation that PPM customers have higher actual and perceived barriers to switching that arise from both lack…
![NEA response to Ofwat Forward Work Programme 2020-21](https://www.nea.org.uk/wp-content/uploads/2020/02/drip-thumbnail.jpg)
NEA response to Ofwat Forward Work Programme 2020-21
26th Feb 2020
Driving consumer and societal outcomes through company performance should remain a key ambition of Ofwat so that it can continue to demonstrate the legitimacy of a privatised water sector even with the reduced risk of re-nationalisation following the recent general…
![Keeping Britain Warm and Well: How to help millions of people pay a fair price for their energy](https://www.nea.org.uk/wp-content/uploads/2020/01/mother_children_frosty_window_thumb.jpg)
Keeping Britain Warm and Well: How to help millions of people pay a fair price for their energy
17th Feb 2020
The Warm Home Discount (WHD) scheme currently provides a payment of £140 (inclusive of VAT) towards energy bills, and also contains provisions to carry out projects to help low-income and vulnerable households to better afford their energy bill. The scheme…
![NEA response to Citizens Advice Draft Consumer Work Plan 2020-21](https://www.nea.org.uk/wp-content/uploads/2020/11/citizens-advice-thumb.jpg)
NEA response to Citizens Advice Draft Consumer Work Plan 2020-21
17th Jan 2020
Over the last year, NEA has worked alongside Citizens Advice on a number of issues in order to facilitate better outcomes for fuel poor and vulnerable households in the energy market.