Publications and Resources

NEA welcomes the opportunity to respond to these two consultations on Ofwat’s charging rules and tariff innovation.

NEA NI welcomes the opportunity to respond to the Utility Regulator’s Draft Forward Work Programme (FWP) 2022–2023.

The Consumer Council for Northern Ireland (CCNI) plays a fundamental role in providing vital information, advice and advocacy for all consumers in Northern Ireland, with a focus on vulnerable consumers. This work has great importance for NEA and many organisations…

NEA’s response to Ofwat’s consultation “PR24 and beyond: Performance commitments for future price reviews”

NEA’s response to Ofwat’s consultation on their forward programme for 2021/22 outlines four key areas of focus.

NEA NI works closely with the Utility Regulator across many aspects of work, but especially in relation to consumers and policy development, also with the view to empowering consumers and communities. We have made some comments around the objectives in…

NEA’s response to Ofwat’s consultation on the role of customer engagement in the next price review, PR24.

NEA’s Response to the CCW Call for Evidence for the Water Affordability Review. NEA considers all aspects of the current affordability support in water, highlighting areas of best practice, possible improvements and learnings from other sectors to help develop a…

A joint report from NEA and Waterwise

Following on from the June 2020 NEA policy paper “The Gathering Storm: Utility Debt and Covid-19”, this paper provides an evidence synthesis of personal debt, both prior and post the Covid-19 outbreak, with a focus on the shift from consumer…

NEA recognises that many low-income households experience affordability issues with their essential household bills, rarely struggling with one bill in isolation, and as a result is delivering a programme of work which seeks to support ‘People Living in Water Poverty…

In the first few months of 2020, the world watched a global pandemic unfold. Countries around the world were imposing strict nationwide lock-downs, with economies basically shutting down to control the spread of the virus. The turning point for the…