NEA
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National Energy Action (NEA) response to the consultation on Refreshing the Consumer Vulnerability Strategy
05th Nov 2024
National Energy Action hopes that the update to this strategy will result in alleviation of pressure on the most vulnerable consumers. To do this, the strategy will need to influence how suppliers, networks and Ofgem approach the identification and treatment…
Customers in vulnerable situations and community resilience: A cross-utility study
31st Jan 2024
Utility networks are responsible for ensuring that communities have access to safe and efficient utility (gas, electricity, water and communications) supplies. As the utility networks prepare for a challenging energy systems transition, a comprehensive and consistent approach to ensuring community…
NEA response to Ofgem VCMA Governance Drafting Consultation
29th Jan 2021
NEA’s response to the Ofgem VCMA Governance Drafting Consultation. NEA is supportive of the vulnerability and carbon monoxide allowance for gas networks. We believe for the allowance to create best value, it should have sufficient focus on supporting vulnerable customers,…