Publications and Resources

We welcome the opportunity to respond to the Department of Finance’s consultation on the overarching draft Budget 2025-26. Our recommendations are driven by the urgent need to end fuel poverty in Northern Ireland, affecting as many as 40% of households…

We warmly welcome the draft Corporate Plan’s commitment to partnership and evidence-based practice. NEA NI is pleased to work in partnership with the PHA through its Northern Exposure Programme, to deliver initiates like the Belfast Warm and Well Project.

The proposed projects clearly appear to contribute to protecting and empowering consumers in Northern Ireland.

LucidTalk – NEA NI: September 2024 – Northern Ireland (NI) Attitudinal Poll

We are pleased that the Utility Regulator (UR) is continuing to look at ways the standards of customer service in the energy supply sector can be improved.

LucidTalk – NEA NI: September 2023 – Northern Ireland (NI) Attitudinal Poll

LucidTalk – NEA NI: Northern Ireland (NI) Omnibus Poll Question Results General Report

The COVID-19 outbreak has already had a significant impact on household finances, especially those that already struggle with the costs of essential services. But there is a bigger gathering storm. Existing debt issues within the water and energy sectors are…

The Connecting Homes for Health pilot project was delivered by fuel poverty charity NEA, Northern Gas Networks and YES Energy Solutions. In what’s believed to be an industry first, it combined funding from the Fuel Poor Network Extension Scheme and…

NEA appreciates that many energy suppliers and their staff will be working tirelessly to provide appropriate support and services for customers in vulnerable circumstances during the COVID-19 outbreak. NEA has also been capturing its own staff’s feedback on the early…

Research released by NEA has demonstrated that smart meters can benefit vulnerable and low-income households – but in most cases this requires additional support and advice.