Publications and Resources

Over the last year, NEA has worked alongside Citizens Advice on a number of issues in order to facilitate better outcomes for fuel poor and vulnerable households in the energy market.

Over the last year, NEA, alongside other consumer groups, worked with Ofgem to secure some key improvements in the treatment of domestic customers. In particular, we worked to ensure that low income and vulnerable customers had adequate protections in gas…

As we move towards decarbonising the whole economy, a crucial element of reducing emissions are homes. Currently existing homes are improved via the Energy Company Obligation (the only GB wide home energy efficiency programme), the Private Rented Sector Minimum Energy…

NEA Northern Ireland has made some comments around the objectives in the draft Forward Work Programme and believe that the projects identified in the document are the right ones and have no queries regarding same. We have made some suggestions,…

NEA has a long-standing interest in smart meters and their roll-out in Great Britain and Northern Ireland, particularly with regard to their impact on vulnerable consumers. NEA believes that smart metering has the potential to provide real benefits for vulnerable…

NEA Cymru welcomes the opportunity to respond to the committees inquiry in to fuel poverty and would like to thank the Committee for focusing on this important issue.

NEA has championed the need for the breadth of the energy industry to help fund and facilitate energy efficiency improvements. In particular, we believe obligated energy suppliers must uphold their ECO obligations and when delivering this vital assistance (either themselves…

The proposals made in this consultation will undoubtedly have a material affect on the number of customers that self-disconnect and self-ration. They are broadly in line with a number of suggestions that NEA made within our response to the preceding…

NEA believes the most pressing issue to address is a lack of adequate resource to meet the statutory energy efficiency fuel poverty requirements in England.

NEA believes dramatically improving domestic energy efficiency levels remains the most enduring solution to addressing energy affordability, however, we also know other key actions are required in retail energy markets to safeguard vulnerable domestic customers, particularly those living on the…

Given the stated aim to target low income, fuel poor and vulnerable households; NEA believes it is paramount that beneficiaries of the scheme receive adequate consumer protections.

NEA welcomes Ofwat’s recognition of affordability issues with water bills, highlighted by the 3 million customers in England and Wales saying they struggle to pay their water bills. Ofwat’s interventions to ensure bills are reduced by over 12% before inflation…