Each winter across the UK, on average, at least 11,400 people die due to a cold home. During the “Beast from the East” in the winter 2017/18, people were ten times more likely to die from living in a cold house than a road accident. As well as the direct devastating impacts of a cold home, the resulting loss in productivity and cold-related ill health causes significant health and social care costs, queues at GP surgeries and emergency departments and delays the discharge of the most vulnerable patients from hospital.

The challenge for most charities is to do remarkable things in testing circumstances. That is certainly true for NEA and the results can be seen in this report.

Decarbonising the UK economy to meet the Government’s world-leading Net Zero greenhouse gas commitment by 2050, represents both an unprecedented challenge and an unrivalled opportunity for innovation and investment. The imperative of net zero emissions, as attested by the latest science and now set out in legislation, will require the continued transition of the power sector and also the rapid decarbonisation of manufacturing, transport, agriculture and buildings.

NEA worked with Macmillan Cancer Support to identify vulnerable households at risk of fuel poverty, living in a cold home and experiencing ill health. The fund supported the provision of energy efficiency and heating measures to householders identified as ‘in need’.

The proposals made in this consultation will undoubtedly have a material affect on the number of customers that self-disconnect and self-ration. They are broadly in line with a number of suggestions that NEA made within our response to the preceding “Prepayment Self-Disconnection and Self-Rationing: A Call for Evidence”.

NEA believes dramatically improving domestic energy efficiency levels remains the most enduring solution to addressing energy affordability, however, we also know other key actions are required in retail energy markets to safeguard vulnerable domestic customers, particularly those living on the lowest incomes.

This year, the focus of the Monitor is on progress in delivering existing fuel poverty strategies in England, Wales, Scotland and Northern Ireland.

This paper sets out to explore how adoption of a common and consistent set of approaches to tackling ‘water poverty’ may lead to successful outcomes for customers. It is designed to generate debate across all interested stakeholders and to consider ways in which water can be made affordable for all customers.

Given the stated aim to target low income, fuel poor and vulnerable households; NEA believes it is paramount that beneficiaries of the scheme receive adequate consumer protections.