NEA is pleased that the government and Ofgem are consulting on the establishment of consumer protection requirements for heat network consumers. We recognise the importance and potential for growth of heat networks in providing local, low carbon heat sources for households.

NEA is concerned about the record levels of debt and arrears in the market, recently reaching £2.6bn. This figure demonstrates that an increasing number of households are struggling to afford their ongoing costs of energy and are falling behind. With the majority of the £2.6bn figure coming from arrears, there is a clear need for energy suppliers to ensure that affordable repayment arrangements are being created.

The transition to net zero in Wales will be crucial to ensuring homes are warm and safe, mitigating climate change, and to achieving Welsh fuel poverty targets.

The transition to zero carbon homes in Wales will be central to ensuring people are warm, healthy and safe. It will also help in Wales’s efforts to mitigate climate change and in achieving Welsh fuel poverty targets. This executive summary sets out NEA’s key priorities regarding Wales’s domestic heat strategy across three areas.

The smart solar in Barnsley project was an innovation project funded by the Energy Industry Voluntary Redress Scheme.

A review of how the NICE Guideline NG6 is delivering warm and safe homes, and what more can be done for vulnerable and terminally ill people.

LucidTalk – NEA NI: September 2023 – Northern Ireland (NI) Attitudinal Poll

NEA NI response to the Utility Regulator’s Best Practice Framework Proposals: Code of Practice for Consumers in Vulnerable Circumstance.

NEA NI response to the Utility Regulator’s Call for Evidence on the Electricity Connection Policy Framework Review.