National Energy Action has consistently advocated for payment premiums to be eliminated in the energy market. Historically, our focus has been on the premium faced by prepayment users, which before the pandemic, was the larger differential.

NEA is pleased that the government and Ofgem are consulting on the establishment of consumer protection requirements for heat network consumers. We recognise the importance and potential for growth of heat networks in providing local, low carbon heat sources for households.

NEA is concerned about the record levels of debt and arrears in the market, recently reaching £2.6bn. This figure demonstrates that an increasing number of households are struggling to afford their ongoing costs of energy and are falling behind. With the majority of the £2.6bn figure coming from arrears, there is a clear need for energy suppliers to ensure that affordable repayment arrangements are being created.

The transition to net zero in Wales will be crucial to ensuring homes are warm and safe, mitigating climate change, and to achieving Welsh fuel poverty targets.

The transition to zero carbon homes in Wales will be central to ensuring people are warm, healthy and safe. It will also help in Wales’s efforts to mitigate climate change and in achieving Welsh fuel poverty targets. This executive summary sets out NEA’s key priorities regarding Wales’s domestic heat strategy across three areas.

NEA NI response to the Utility Regulator’s Best Practice Framework Proposals: Code of Practice for Consumers in Vulnerable Circumstance.

NEA NI response to the Utility Regulator’s Call for Evidence on the Electricity Connection Policy Framework Review.

NEA response to Ofgem’s call for input on the allowance for debt-related costs (price cap)

NEA welcome the opportunity to respond to the Consumer Council’s Draft Forward Work Programme (FWP) 2023–2024.