Back

SUPPORTED E-LEARNING

Supporting Consumers in the Water and Energy Sector

A National Energy Action and Waterwise e-learning course.  

National Energy Action and Waterwise have worked in partnership to deliver a joint energy and water efficiency training package, with a particular focus on consumers in situations of vulnerability.   
 
The project forms part of a wider water and energy efficiency work package bid funded by the Collaborative Fund. This fund is linked to the UK Water Strategy to 2030 and is contributed to by water companies across the UK. 

Who we are

National Energy Action is the national charity working to end fuel poverty In England, Wales and Northern Ireland.  


We offer advice and support to fuel-poor households, as well as advocating for policy and regulation to protect the most vulnerable households. We also offer training to frontline staff of other organisations, so they can best support fuel-poor households. Find out more here.

Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet.  


Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. Find out more here.

Course audience

This course is aimed at front-line workers and volunteers who support clients in vulnerable situations and will enable them to gain valuable knowledge about the dual problems of water and fuel poverty.

Course aim

The course is designed to give information and practical advice to those working with consumers who may be in fuel or water poverty, and/or situations of vulnerability, in both the energy and/or water sectors. Its main aim is to equip learners with the knowledge they need to support water and energy consumers, including identifying those who may be at risk; provide advice on how to save water and energy where possible, and signpost to external assistance from relevant organisations for both sectors.  

Course objectives

The five key objectives are the following:  

  • Explore the need to be water and energy efficient 
  • Identify the causes, risks and scale of fuel and water poverty  
  • Discuss what it means for a consumer to be in a situation of vulnerability 
  • Explore supplier obligations and the support consumers should expect when in a situation of vulnerability  
  • Identify methods in which to save both energy and water in the home to reduce costs, and where best to apply them  
Course content
  • The water and energy sectors 
  • Identifying situations of vulnerability and the risk factors 
  • Supplier obligations and duties 
  • Supporting financially vulnerable customers 
  • Ways in which to save water and energy
Delivery method

E-Learning

How will the e-learning work

E-learning is self-led, giving learners the flexibility to study as and when they wish. 

Once registered, learners will have access to the course for four weeks and be able to study online at a time and location that is convenient to them. 

The course includes a variety of written text, interactive activities etc. to keep learners engaged. A short quiz is also included at the very end of the course to test the learner’s knowledge. 

This course is optimised with text to audio features, to support learner experience. 

Tutor support

Tutor support will be available upon request, this is usually done via email. 

Suggested study time

This course will take approximately 2 hours to complete, however, each learner is different, and e-learning offers the flexibility to study at your own pace. Learners will have access to the course for four weeks from their selected start date. 

Fees

INDIVIDUAL BOOKINGS

NOT FOR PROFIT ORGANISATIONS£75 + VAT
COMMERCIAL ORGANISATIONS£90 + VAT

GROUP / ORGANISATION BOOKINGS

We also offer ‘organisational licences’ to organisations that have a large number of staff to train. This will provide access for 6 months or 12 months for an unlimited number of learners.  Discounted rates are applicable to organisations in the water sector, please contact trainingadmin@nea.org.uk for more information. 

This type of licence will provide a tailored version of the course specifically for the organisation. 

Included within the licence fee are two tailored slides to add information that is specific to your organisation. This may be information on local schemes, contact details etc. Additional tailored slides can be purchased upon request. 

The organisation can appoint an admin person who will be able to access reports on learner activity. 

Please note that the organisation licence option is not funded, for further details, costs and terms please contact trainingadmin@nea.org.uk 

Further details contact

trainingadmin@nea.org.uk

BOOKING FORM

E-LEARNING BOOKING FORM – Supporting Consumers in the Water and Energy Sectors


  • TO BOOK A PLACE ON THIS E-LEARNING MODULE, PLEASE COMPLETE THE FOLLOWING FIELDS.

    PLEASE NOTE: Once you complete the booking form and select submit you should see a confirmation note on screen. If not and instead you return back to the top of the booking form, your booking is not complete. Please check that all relevant fields are complete (all fields marked with a * are mandatory) and your e-mail address is correct then submit again.

  • 1) PROPOSED START DATE

  • PLEASE NOTE – this course is self-led so there are no set dates to attend (this is just an indication of when you would like your learning to begin. It can take up to 5 working days for login details to be sent).
    DD slash MM slash YYYY

  • 2) BOOKING CONTACT

  • 3) LEARNER DETAILS

  • Click ‘+’ to add additional names.

    Location details are requested to help us monitor the reach of learning across the country. Personal details will not be shared with others.
    NameE-mailCountyPostcode 

  • 4) FEES

  • 5) INVOICE DETAILS

    The details provided in this section will be used to issue an invoice. Please provide the relevant finance / accounts payable contact details and if needed, a purchase order number to ensure prompt payment.
  • If a purchase order number is not required, please enter ‘N/A’ below.

  • 6) TERMS & CONDITIONS

    1. Once in receipt of this completed booking form, NEA shall aim to provide the learner with login details to access the e-learning within 5 working days.
    2. The learner must not disclose their login details to others.
    3. The learner will have access to the course for four weeks.
    4. The e-learning is copyright protected and must not be printed or copied.
    5. Cancellations:
      ~ Any cancellations received after login details are sent will still be charged at the full rate as outlined above.
      ~ Notice of cancellation must be confirmed in an email.
      ~ These conditions will not apply if the course is postponed or cancelled by NEA.


  • 7) DATA PROTECTION

  • National Energy Action collects personal information when you book on to a training event; this is used to provide the services requested; report to funders (if necessary); and to evaluate our services. We will not share your details with any other third parties without your consent. By submitting your booking form, you are agreeing to these terms.

    Our full privacy policy can be viewed at the following link – https://www.nea.org.uk/privacy-policy/

  • From time-to-time NEA may also send details of further projects / training events including free courses. Would you like to be included in these mailings?

  • 8) CONFIRMATION

  • If you have read and agreed to the above information please select the submit button below to complete your booking.

    PLEASE NOTE BEFORE SUBMITTING: If you return to the top of the course outline once you select submit, your booking is NOT complete and the form has not submitted properly. Please check that all relevant fields are complete (all fields marked with a * are mandatory) then submit again.

    Once submitted, a confirmation note should appear on screen and you should receive a confirmation e-mail.

© 2025 NEA all rights reserved.