Social Tariffs in Water: The Impact of COVID-19

Water UK has announced the domestic water bill in England and Wales will rise by as much at 10.8% from 1st April.

NEA’s response to the BEIS Call for Evidence on the future of the energy market on a green gas levy.

NEA broadly agrees with plans to phase out fossil heating, but BEIS must ensure that homes off the gas grid receive adequate support to decarbonise, including through funding hybrid heating technologies; ensure that there is sufficient awareness and advice around...

NEA’s response to Ofwat’s consultation “PR24 and beyond: Performance commitments for future price reviews”

NEA is pleased to respond to this open consultation on a new Strategic Policy Statement for Ofwat, providing our thoughts and suggested amendments on each of the following proposed priorities.

NEA is pleased to respond to this open consultation on the proposed changes to the guidelines for water companies in supporting residential customers to pay their bill, access help and repay debts.

NEA is pleased to respond to this open consultation on the vision for the next water price review, PR24, highlighting opportunities to strengthen the vision around customer affordability and vulnerability.

NEA’s response to Ofwat’s consultation on their forward programme for 2021/22 outlines four key areas of focus.

NEA’s Response to the BEIS Consultation on Improving home energy performance through lenders. While NEA agrees with the need to move towards Green Mortgages, there are significant risks to fuel poor households that need to be fully understood. These can...

NEA’s response to Ofwat’s consultation on the role of customer engagement in the next price review, PR24.

The alarming increase in Excess Winter Deaths last year was before the impact of Covid-19 struck. Covid-19 is likely to have left many households more exposed to the risks of living in a cold home than ever before

NEA’s Response to the CCW Call for Evidence for the Water Affordability Review. NEA considers all aspects of the current affordability support in water, highlighting areas of best practice, possible improvements and learnings from other sectors to help develop a...

A joint report from NEA and Waterwise

Following on from the June 2020 NEA policy paper “The Gathering Storm: Utility Debt and Covid-19”, this paper provides an evidence synthesis of personal debt, both prior and post the Covid-19 outbreak, with a focus on the shift from consumer...

NEA recognises that many low-income households experience affordability issues with their essential household bills, rarely struggling with one bill in isolation, and as a result is delivering a programme of work which seeks to support ‘People Living in Water Poverty...

In a modern world, water is recognised as a human right.  It is understood to be essential to life and yet some are so concerned about the cost of it that they actively decide not to use the water they...

The COVID-19 outbreak has already had a significant impact on household finances, especially those that already struggle with the costs of essential services. But there is a bigger gathering storm. Existing debt issues within the water and energy sectors are...

In our January 2020 response to Ofwat’s forward work plan, we acknowledged that driving innovation across the water sector was vital to address the strategic challenges the industry faces. We believe the innovation competition allows an additional opportunity for companies...

NEA appreciates that many energy suppliers and their staff will be working tirelessly to provide appropriate support and services for customers in vulnerable circumstances during the COVID-19 outbreak. NEA has also been capturing its own staff’s feedback on the early...

Driving consumer and societal outcomes through company performance should remain a key ambition of Ofwat so that it can continue to demonstrate the legitimacy of a privatised water sector even with the reduced risk of re-nationalisation following the recent general...

This paper sets out to explore how adoption of a common and consistent set of approaches to tackling ‘water poverty’ may lead to successful outcomes for customers. It is designed to generate debate across all interested stakeholders and to consider...

NEA welcomes Ofwat’s recognition of affordability issues with water bills, highlighted by the 3 million customers in England and Wales saying they struggle to pay their water bills. Ofwat’s interventions to ensure bills are reduced by over 12% before inflation...