NEA NI’s Response to the Utility Regulator: Consultation on draft Forward Work Programme 2025/2026
Date: 26th Feb 2025
The proposed projects clearly appear to contribute to protecting and empowering consumers in Northern Ireland. We can see clear alignment between the comprehensive list of projects and delivery of the Utility Regulator’s (UR) statutory functions and strategic objectives. Additionally, the programme appears to support development of government policy through initiatives such as the development of regulatory frameworks for the smart meter rollout, electricity time of use and dynamic tariffs, and biomethane injection into the transmission system.
Furthermore, there is an effective balance between projects focused on addressing immediate customer service and consumer protection concerns, alongside projects preparing for longer-term sustainability and energy security.
You can download the full response from the link under ‘Resources’.
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We support the Department’s focus on reducing carbon emissions and improving the energy performance of homes.
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We welcome the opportunity to respond to this Equality Impact Assessment. Our comments are informed by our research, expertise and extensive experience supporting fuel-poor households and vulnerable energy consumers in Northern Ireland.
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We are pleased that the Utility Regulator (UR) is continuing to look at ways the standards of customer service in the energy supply sector can be improved.
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