NEA NI response to the Northern Ireland Electricity Networks Ltd Transmission and Distribution 7th Price Control (RP7)
Date: 22nd Mar 2024
Back in November 2022 we responded to an earlier development of this price control. Key areas we highlighted were the importance of NIE Networks working closely with the Utility Regulator’s (UR) Consumer Protection Programme and Best Practice Framework to support vulnerable consumers and indeed prevent vulnerabilities that energy markets can cause.
The UR should be pushing NIE Networks for realistic but stretching targets and ensuring that there are no rewards for Business as Usual activities. As outlined above, customers should be protected, and best practice upheld at all times.
Customer satisfaction levels, customer service registers, guaranteed level of service, and improvement in worst served customers should all have stretching targets to ensure a quality and best in class service for customers.
Resources
Further reading
Related articles
NEA NI response to the Consumer Council NI Draft 2024 – 2025 Forward Work Programme Consultation
18th Mar 2024
NEA NI response to the Consumer Council NI Draft 2024 – 2025 Forward Work Programme Consultation.
NEA NI response to the Utility Regulator’s Consumer Protection Programme 2024-29 Consultation
31st Jan 2024
NEA NI response to the Utility Regulator’s Consumer Protection Programme 2024-29 Consultation.
NEA NI response to the Utility Regulator's draft Corporate Strategy 2024-2029
19th Jan 2024
NEA NI response to the Utility Regulator's draft Corporate Strategy 2024-2029.
NEA NI response to the Utility Regulator's Best Practice Framework Proposals: Code of Practice for Consumers in Vulnerable Circumstance
11th Oct 2023
NEA NI response to the Utility Regulator's Best Practice Framework Proposals: Code of Practice for Consumers in Vulnerable Circumstance.
NEA NI response to the Utility Regulator's Call for Evidence – Electricity Connection Policy Framework Review
11th Oct 2023
NEA NI response to the Utility Regulator's Call for Evidence on the Electricity Connection Policy Framework Review.
NEA NI response to the Consumer Council NI's Draft Forward Work Programme 2023-2024 Consultation
21st Mar 2023
NEA welcome the opportunity to respond to the Consumer Council’s Draft Forward Work Programme (FWP) 2023–2024.
NEA NI response to the Department for the Economy's Energy "One Stop Shop" Implementation Plan
31st Jan 2023
NEA NI welcome the opportunity to respond to the consultation on policy options for the Energy "One Stop Shop" Implementation Plan.
NEA NI response to the NIE Networks RP7 Price Control Consultation
07th Nov 2022
NEA NI welcomes the opportunity to respond to the consultation on NIE Networks RP7 Price Control.
NEA NI response to the Utility Regulator's SSE Airtricity Gas Supply (NI) Ltd 2023-2027 Price Control
31st Aug 2022
As a regulated company, SSE Airtricity ultimately serves to provide an essential service to consumers in Northern Ireland. The interests of consumers must be at the heart of the Final Determination.
NEA NI response to the Utility Regulator's Firmus Energy Supply Draft Price Control Determination 2023-2026
29th Jul 2022
As a regulated company, firmus ultimately serves to provide an essential service to consumers in Northern Ireland. The interests of consumers must be at the heart of the final determination.
NEA NI response to the Utility Regulator's Draft Forward Work Programme 2022-23
22nd Feb 2022
NEA NI welcomes the opportunity to respond to the Utility Regulator’s Draft Forward Work Programme (FWP) 2022–2023.
NEA NI response to the Utility Regulator's SONI Governance Licence Modifications Consultation
21st Feb 2022
NEA NI welcomes the opportunity to respond to the SONI governance licence modifications consultation.
NEA NI response to the Consumer Council's Draft Forward Work Programme 2022-23
21st Feb 2022
The Consumer Council for Northern Ireland (CCNI) plays a fundamental role in providing vital information, advice and advocacy for all consumers in Northern Ireland, with a focus on vulnerable consumers. This work has great importance for NEA and many organisations...
NEA NI response to the Department for Finance's Consultation on the 2022-25 Draft Budget
15th Feb 2022
The Budget provides the Executive with an opportunity to improve the lives of people in Northern Ireland by allocating resources to high priority areas in order to improve outcomes for citizens.
NEA NI response to the Department for the Economy's Consultation on Heat Networks — Building a market framework
13th Feb 2022
NEA NI welcomes the opportunity to respond to the Department for Economy’s Consultation on ‘Heat Networks - Building a market framework’.
NEA briefing on Budget & Comprehensive Spending Review (CSR) representations 2021
29th Sep 2021
Our Budget and CSR submissions recommend ways to support struggling households to keep warm this winter at a time when energy prices are increasing, incomes are reducing, and there are other financial pressures on households like rising inflation. It also...
NEA NI response to the Committee for Agriculture, Environment and Rural Affairs Call for Evidence and views on the Climate Change Bill
15th Jul 2021
NEA NI welcomes the opportunity to respond to the Committee for Agriculture, Environment and Rural Affairs ‘Call for Evidence and views on the Climate Change Bill’.
NEA NI response to Department for the Economy's Energy Strategy for Northern Ireland — Consultation on Policy Options
30th Jun 2021
NEA NI welcomes the opportunity to respond to the Department for Economy’s consultation on policy options for a new Energy Strategy for Northern Ireland.
NEA NI response to the Department for the Economy's Energy Strategy Call for Evidence
03rd Apr 2021
This strategy will impact upon every energy commodity in Northern Ireland from power station, to building, to vehicle. However, as a fuel poverty and energy efficiency campaigning charity, NEA NI will be specifically focussing on the key considerations for domestic...
NEA NI response to the Northern Ireland Executive Programme for Government Draft Outcomes Framework Consultation Document
22nd Mar 2021
Urgent action is needed to improve health outcomes and support the most vulnerable people who are at most risk of needless death and morbidity. Public Health England (PHE) recently warned there is a clear overlap between cold homes and Covid-19...
NEA NI response to the Consumer Council's Draft Corporate Plan 2021-24
26th Feb 2021
The Consumer Council for Northern Ireland (CCNI) plays a fundamental role in providing vital information, advice and advocacy for all consumers in Northern Ireland, with a focus on vulnerable consumers. This work has great importance for NEA and many organisations...
NEA NI response to the Utility Regulator's Draft Forward Work Programme 2021-2022
19th Feb 2021
NEA NI works closely with the Utility Regulator across many aspects of work, but especially in relation to consumers and policy development, also with the view to empowering consumers and communities. We have made some comments around the objectives in...
NEA NI response to the Department for the Economy's Electricity Directive Consultation
16th Oct 2020
While we understand that, at present, the key focus for the Department is to ensure that the Single Electricity Market (SEM) is maintained and fully operational after the implementation period. We also note that issues such as retail, consumer vulnerability...
NEA NI response to the North West Regional Energy Strategy Consultation
30th Jun 2020
Improved insulation and heating standards are seen as the most rational and sustainable means of mitigating heating price increases and ensuring affordable warmth. While we must decarbonise our energy system, we must also ensure that the needs of those on...
NEA NI response to the Utility Regulator's Draft Forward Work Programme 2020-2021
17th Feb 2020
NEA NI works closely with the Utility Regulator across many aspects of work, but especially in relation to consumers and policy development, also with the view to empowering consumers and communities. We have made some comments around the objectives in...
Review of the Northern Ireland Sustainable Energy Programme and energy efficiency provision
17th Feb 2020
Based on the 2016 House Condition Survey (HCS), Northern Ireland has a rate of fuel poverty at 22%. It is also estimated that there are approximately 43,800 households in extreme fuel poverty which means they need to spend over 15%...
NEA NI response to the Consumer Council’s Draft Forward Work Programme for the final year of the Corporate Strategy 2016-2021
17th Jan 2020
NEA Northern Ireland has made some comments around the objectives in the draft Forward Work Programme and believe that the projects identified in the document are the right ones and have no queries regarding same. We have made some suggestions,...
NEA NI response to the Utility Regulator price control for firmus energy (Supply) Ltd 2020-2022
17th Jul 2019
NEA has supported the Regulator’s work to protect more low income and vulnerable customers from unexpected price rises. The efficiency and cost effectiveness of gas distribution networks play a key role in tackling fuel poverty levels and we need to...
© 2024 NEA all rights reserved.