Maureen Fildes is one of our Project Development Coordinators, providing specialist energy advice in the North East of England. Here she shares some of her experiences.
There’s no average day, no matter how much you try and plan and organise your diary. It’s one of the things I love about what I do.
I usually start projects by building up a relationship with partner organisations. Many have too many people needing their help or don’t have the right skills to advise on energy-related issues. I’ll assist them by delivering group advice sessions or going out to visit their clients in their homes.
You have to get to know people and build up a relationship rather than just go in with ‘who is your gas and electricity supplier’. I might start by discussing eligibility for the Warm Home Discount or Priority Services Register’ but then learn that their boiler is broken because they can’t afford £300 for a repair, or find out that they are living off 50p packets of pasta.
I’ll help them with their fuel debt issues and provide energy efficiency tips, but also check if there’s anyone else they would benefit from seeing. They aren’t pulling a fast one, they aren’t asking for a million dollars, they’re just asking for basic human living rights.
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