Advent Calendar Day 13: Thomas’ story
Thomas suffered from a long-term illness and was a carer for his wife, who had dementia and Parkinson’s disease. They owned their own home but lived on an income of less than £12,000 a year.
Thomas was initially referred to National Energy Action after a gas leak was detected on his boiler and, while receiving advice, he disclosed to our adviser that he was in arrears with his energy account. Thomas had previously been told by his energy supplier to wait until a smart meter had been installed before paying what, until then, had been estimated bills. The smart meter wasn’t installed until two years later by which time Thomas had accrued £2,700 debt.
Our adviser raised a complaint on Thomas’ behalf to his energy supplier as he’d been given incorrect information two years earlier. The energy supplier maintained that Thomas had been sent bills during this period but provided him a credit of £150. Our adviser then helped Thomas apply to our Winter Support Fund, where he received £2,700 to clear his debt.
Continuing the support, our adviser also provided Thomas with a full energy advice session, referred him to our Benefits Entitlement Check Service (BECS) to make sure he was in receipt of all eligible benefits, and gave him a Winter Warmth Support Pack filled with items to keep him and his wife warmer.
The help we provide is only possible because of the incredible support we receive. Your generosity can change lives and mean more people like Thomas can feel warm, safe and secure in their home this winter and beyond.
Support Operation Warmth and help spread warmth and hope this Christmas.
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