We should all be able to stay warm at home and repairing or upgrading our property’s heating and insulation is one of the best ways to do this. For people already struggling to meet essential living expenses however, this is simply not an option.

As well as informing the future design and delivery of services to vulnerable customers through the GB smart meter roll-out, NEA has been leading the way in highlighting how network innovation projects can have a significant role in supporting vulnerable customers and facilitating a more efficient energy system.

NEA works with a range of clients, including local authorities, housing associations, network operators and manufacturers to understand how technology and innovation within the energy sector can help improve the lives of those living in fuel poverty.

More than one in ten households in North Devon are in fuel poverty, with many off the gas grid and relying on electric night storage heating.