National Energy Action’s Impact Report 2023-24 highlights the work we’ve done and the challenges we’ve faced over the last year as the national fuel poverty and energy efficiency charity.

National Energy Action (NEA) has been involved in policy work to maintain and reform the Default Tariff price cap for several years. This has included working with Ofgem to initially create the Safeguard Tariff cap for prepayment and other vulnerable customers. Subsequently, NEA helped to design the Default Tariff price cap to ensure it offers as much protection for low-income and vulnerable customers as possible.

National Energy Action welcomes the opportunity to input into this process and calls on Ofgem to consider solutions it has the power to create, in addition to working with the UK Government to create enduring solutions to debt and affordability challenges.

Ofgem has opened a Call for Input on the subject, which will close on 13 May 2024. This briefing highlights National Energy Action’s emerging views on what Ofgem and government can do to tackle affordability and still-rising debt levels.

The UK Fuel Poverty Monitor report from National Energy Action (NEA) and Energy Action Scotland (EAS) sets out the urgent priorities for tackling fuel poverty in England and across the UK. 

National Energy Action’s key proposals: 1. Deliver on the commitment to consult on a new mandated social tariff from April 2024 2. Address a growing mountain of debt in the energy sector through a ‘help to repay’ scheme 3. Provide additional funding to upgrade the homes of fuel poor households, alongside effective regulations in the PRS

NEA is concerned about the record levels of debt and arrears in the market, recently reaching £2.6bn. This figure demonstrates that an increasing number of households are struggling to afford their ongoing costs of energy and are falling behind. With the majority of the £2.6bn figure coming from arrears, there is a clear need for energy suppliers to ensure that affordable repayment arrangements are being created.

A review of how the NICE Guideline NG6 is delivering warm and safe homes, and what more can be done for vulnerable and terminally ill people.

This document is intended to be used as a guide by local authorities, housing associations, manufacturers and installers, and other organisations involved in the delivery of heat pumps in fuel poor homes.