NEA welcomes the extension and expansion of the ECO scheme until at least April 2026 and fully supports the consultation’s continued, critical focus on low-income and vulnerable households and greater support for deeper retrofits for the least energy efficient homes.

NEA is pleased to respond to this open consultation on the proposed changes to the guidelines for water companies in supporting residential customers to pay their bill, access help and repay debts.

NEA is pleased to respond to this open consultation on the vision for the next water price review, PR24, highlighting opportunities to strengthen the vision around customer affordability and vulnerability.

This research study has been completed with the support of Smart Energy GB to evaluate the potential benefits of smart prepayment, investigate remaining barriers that are preventing further uptake and consider a range of potential interventions to maximise the rollout of smart prepayment in the remaining years of the rollout.

NEA’s response to Ofwat’s consultation on their forward programme for 2021/22 outlines four key areas of focus.

NEA’s Response to the Ofgem Consultation on their Forward Work Programme 2021/23 Gas Levy. NEA believes that Ofgem should provide clarity on the actions they will take in the next year of their consumer vulnerability strategy.

NEA’s Budget submission builds on recent positive policy developments and highlights where key actions remain and must be taken within the upcoming Budget.

NEA’s Response to the BEIS Consultation on Improving home energy performance through lenders. While NEA agrees with the need to move towards Green Mortgages, there are significant risks to fuel poor households that need to be fully understood. These can be mitigated by a generous exemption mechanism.

NEA’s Response to the Ofgem FPNES Governance Drafting Consultation. NEA fully supports the Fuel Poverty Network Extension Scheme, and is pleased that it will continue until 2026. In order for the scheme to reach its full potential, Ofgem must require installers to adhere to licence obligations around treating customers fairly, and give adequate advice to households.