Respiratory and circulatory diseases are linked to living in a cold and damp home and amongst those living with fuel debt. NEA believes that given the outbreak, it’s now even more crucial to help keep people warm and well in their homes and create a living environment which gives people that are ill the best possible chance of recovery.

NEA’s WASH Advice Service is a free support service providing advice to householders in England and Wales on their energy bills and keeping warm and safe in their home.

Our Steps to Affordable Warmth videos take the viewer through the different stages required to keep them warm, well and safe in their home as well as advising on extra benefits and energy discounts they may be entitled to. With BSL signing.

It is imperative that prepayment meter (PPM) customers continue to receive protection. It is therefore clear that the prepayment cap must continue after its upcoming termination in the form of a CMA regulated cap.

NEA recognises that many low-income households experience affordability issues with their essential household bills, rarely struggling with one bill in isolation, and as a result is delivering a programme of work which seeks to support ‘People Living in Water Poverty and Fuel Poverty’.

In the first few months of 2020, the world watched a global pandemic unfold. Countries around the world were imposing strict nationwide lock-downs, with economies basically shutting down to control the spread of the virus. The turning point for the UK came on 23rd March when Prime Minister Boris Johnson addressed the nation.

In a modern world, water is recognised as a human right.  It is understood to be essential to life and yet some are so concerned about the cost of it that they actively decide not to use the water they vitally need and find themselves falling into debt or self-rationing their water use. These families may also be making impossible choices between heating and eating, at the same time as restricting bathing to once a week, all sharing the same bath water, because the cost of their water, and the cost of heating it, is just too high.

The COVID-19 outbreak has already had a significant impact on household finances, especially those that already struggle with the costs of essential services. But there is a bigger gathering storm. Existing debt issues within the water and energy sectors are being badly exacerbated by the current crisis, and whilst welcome, current provision is not adequate to deal with the scale of these challenges.

In our January 2020 response to Ofwat’s forward work plan, we acknowledged that driving innovation across the water sector was vital to address the strategic challenges the industry faces. We believe the innovation competition allows an additional opportunity for companies to address these key challenges.