NEA is pleased to respond to this open consultation on a new Strategic Policy Statement for Ofwat, providing our thoughts and suggested amendments on each of the following proposed priorities.

NEA is pleased to respond to this open consultation on the proposed changes to the guidelines for water companies in supporting residential customers to pay their bill, access help and repay debts.

NEA is pleased to respond to this open consultation on the vision for the next water price review, PR24, highlighting opportunities to strengthen the vision around customer affordability and vulnerability.

Jess Cook – Project Development Manager (Water Poverty) reflects on the significance of the outcomes of the water affordability review

Today (26th May 2021) is the launch of the Consumer Council for Water’s (CCW) Independent Review of Affordability Support in Water.

NEA’s response to Ofwat’s consultation on their forward programme for 2021/22 outlines four key areas of focus.

NEA’s response to Ofwat’s consultation on the role of customer engagement in the next price review, PR24.

NEA’s Response to the CCW Call for Evidence for the Water Affordability Review. NEA considers all aspects of the current affordability support in water, highlighting areas of best practice, possible improvements and learnings from other sectors to help develop a suite of support measures which are sustainable, fair, and accessible for all.

Water is unquestionably essential to all aspects of life, and so it is vitally important that all households are supported to ensure they have access to safe, clean and affordable water – something which the United Nations recognise as a human right.