NEA believes dramatically improving domestic energy efficiency levels remains the most enduring solution to addressing energy affordability, however, we also know other key actions are required in retail energy markets to safeguard vulnerable domestic customers, particularly those living on the lowest incomes.

This year, the focus of the Monitor is on progress in delivering existing fuel poverty strategies in England, Wales, Scotland and Northern Ireland.

This paper sets out to explore how adoption of a common and consistent set of approaches to tackling ‘water poverty’ may lead to successful outcomes for customers. It is designed to generate debate across all interested stakeholders and to consider ways in which water can be made affordable for all customers.

Given the stated aim to target low income, fuel poor and vulnerable households; NEA believes it is paramount that beneficiaries of the scheme receive adequate consumer protections.

NEA welcomes Ofwat’s recognition of affordability issues with water bills, highlighted by the 3 million customers in England and Wales saying they struggle to pay their water bills. Ofwat’s interventions to ensure bills are reduced by over 12% before inflation will make a significant difference to customers who are struggling to, or at risk of struggling to, pay their bills.

The evaluation consortium has been working together on evaluating the impacts of the Warm Homes Fund (WHF) over the winter of 2019-2020 and has heard first-hand of the very significant and positive effects that the funding has had on the lives of many families and households.

Learnings from NEA’s Technical innovation fund field trials

This project used airtightness tests to identify sources of uncontrolled ventilation and cold spots in poor energy efficiency (SAP bands D G) properties in a rural area of Wales, highly exposed to sea winds, often solid walled or other hard to treat (HTT) construction, and most not being served by mains gas. Results of the tests highlighted appropriate airtightness measures which could be installed to address and reduce uncontrolled air exchange, to provide energy savings and improved comfort to the residents, vulnerable to fuel poverty.

The Health and Innovation Programme was a £26.2 million programme to bring affordable warmth to fuel poor and vulnerable households in England, Scotland and Wales. The programme launched in April 2015 and has delivered energy efficiency advice and measures to over 9000 households.