NEA is pleased that the government and Ofgem are consulting on the establishment of consumer protection requirements for heat network consumers. We recognise the importance and potential for growth of heat networks in providing local, low carbon heat sources for households.

NEA is concerned about the record levels of debt and arrears in the market, recently reaching £2.6bn. This figure demonstrates that an increasing number of households are struggling to afford their ongoing costs of energy and are falling behind. With the majority of the £2.6bn figure coming from arrears, there is a clear need for energy suppliers to ensure that affordable repayment arrangements are being created.

Today, Ofgem has announced energy debt has reached £2.9 billion and may look to recover this by raising the price cap and increasing Energy Bills.

The transition to net zero in Wales will be crucial to ensuring homes are warm and safe, mitigating climate change, and to achieving Welsh fuel poverty targets.

The transition to zero carbon homes in Wales will be central to ensuring people are warm, healthy and safe. It will also help in Wales’s efforts to mitigate climate change and in achieving Welsh fuel poverty targets. This executive summary sets out NEA’s key priorities regarding Wales’s domestic heat strategy across three areas.

Today Ofgem announces a paper on standing charges – it covers your energy supplier’s costs such as connecting gas and/or electricity to your home.

As Ofgem’s price cap changes take effect this Sunday (1 October), a coalition of over 140 charities, organisations and MPs is calling on the government to take action to support vulnerable households with their energy bills.

Ofgem will be using a different Typical Domestic Consumption Value (TDCV) than it has done in the past.

Energy suppliers and consumer groups are calling on the Government to look now at bill support for customers this winter – including options such as a social tariff for next year and beyond.