LucidTalk – NEA NI: September 2023 – Northern Ireland (NI) Attitudinal Poll

LucidTalk – NEA NI: Northern Ireland (NI) Omnibus Poll Question Results General Report

As well as informing the future design and delivery of services to vulnerable customers through the GB smart meter roll-out, NEA has been leading the way in highlighting how network innovation projects can have a significant role in supporting vulnerable customers and facilitating a more efficient energy system.

A new report released today warns of significant hardship for fuel poor households in the coming winter, as a potent combination of higher energy use resulting from staying at home for longer is mixed with reductions in income.

The COVID-19 outbreak has already had a significant impact on household finances, especially those that already struggle with the costs of essential services. But there is a bigger gathering storm. Existing debt issues within the water and energy sectors are being badly exacerbated by the current crisis, and whilst welcome, current provision is not adequate to deal with the scale of these challenges.

NEA appreciates that many energy suppliers and their staff will be working tirelessly to provide appropriate support and services for customers in vulnerable circumstances during the COVID-19 outbreak. NEA has also been capturing its own staff’s feedback on the early impacts COVID-19 is having on vulnerable customers’ access to support. The findings provide a snapshot of some emerging trends.