Utility Week’s Consumer Vulnerability & Debt Conference returns to Birmingham on 17 September 2024 and is the flagship event for those tasked with solving the debt and vulnerability challenge in utilities.
Customers and the utility industry continue to be affected by affordability even with a significant reduction of the energy price cap in 2024. While energy prices are decreasing in 2024, water bills are increasing by 6% and the cost of living remains high bringing new customers into debt alongside those struggling with affordability.
As new thinking and approaches to assisting vulnerable customers continue to evolve, this year’s event will bring together the utility industry and their partners to discuss these novel approaches to identification, engagement, and communication.
For more information and to register, please visit: https://bit.ly/3y0FUjm
Receive a 15% discount on your place by inserting promo code NEA15 when booking here: https://bit.ly/3y0FUjm