Vulnerable Situations in the Domestic Energy Market (Leicester)

VULNERABLE SITUATIONS IN THE DOMESTIC ENERGY MARKET

WEBINAR

A crucial aspect of helping vulnerable households is being able to identify them. The course will look at how energy suppliers, distribution network operators, gas distribution network companies and Ofgem define vulnerability. It will also consider the support on offer, such as the Priority Services Register.

This course is designed for frontline staff and volunteers who work with with vulnerable people, covering the additional support provided by fuel suppliers and network operators.

Audience

This programme of training is part of our Leicester Energy Action project and specifically aimed at learners based in the LE1 to LE5 postcode areas.

This webinar is designed for frontline staff and volunteers working with people who are vulnerable/ potentially vulnerable and require additional support but are unaware of the support provided by the fuel suppliers and network operators. Delegates can either be supporting the public face-to-face or via the telephone.

Objectives

Define how the energy sector defines vulnerability
Identify risk factors and triggers which suggest a householder is potentially vulnerable
State supplier obligation in regard to supporting vulnerable consumers
Explain Priority Services Register (PSR) offered by the fuel suppliers, Distribution Network Operators and the Gas Distribution Network Companies

Content

how the energy sector (fuel suppliers, Distribution Network Operators, Gas Distribution Network Companies and Ofgem) define and identify vulnerable customers
Energy UK’s ‘Safety Net for Vulnerable Customers’ and Ofgem’s Vulnerability Strategy which set out the definitions of a vulnerable customer used by the sector.
support available to vulnerable customers, the Priority Services Register

Duration

1.5 hours

Course format

WEBINAR – delivered live by our expert tutors. We keep group sizes small to ensure a good level of interaction and support for learners.

We generally use Zoom (video conferencing facilities). To join the webinar, learners will require a suitable electronic device with sound and internet access and preferably a video camera and microphone.

Following the webinar learners will also receive a handout booklet covering the course topics.

Fees

This programme of training is part of our Leicester Energy Action project and specifically aimed at learners based in the LE1 to LE5 postcode areas. Places are available free of charge to non-commercial organisations in this area. Learners must also be frontline workers (staff or volunteers) that encounter those in or at risk of fuel poverty.

Course dates / bookings

6 June 2024 (9:15am registration for a 9:30am start – 11:00am) – CLICK HERE TO BOOK

Group sessions may also be available upon request to organisations wishing to train a number of learners at once. We can accommodate up to 20 learners per webinar.

Further information

Lynsey Thompson, Training Co-ordinator, NEA