LIVING WITH THE ENERGY CRISIS: PROVIDING ADVICE TO VULNERABLE CLIENTS

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WEBINAR

Fuel poverty is a reality facing many GB households and this course will help advisors in providing the best support to their vulnerable clients.

‘Living with the Energy Crisis – Providing Advice to Vulnerable Clients’ looks at the current situation and what it means for fuel poverty in England and Wales today. It looks at who is most vulnerable to recent changes and how to help those in need – including ways to ensure people stay on top of the situation, how to maximise their income, how to find help if needed and finally how they can save energy and money in general.

Audience

This programme of training is part of our Leicester Energy Action project and specifically aimed at learners based in the LE1 to LE5 postcode areas.

This webinar is aimed at staff working with and providing advice to those vulnerable to the current energy crisis.

Course outline

This course is for those providing advice to others. If you are looking for a layman’s guide, to support your companies staff for example, please see ‘Living with the Energy Crisis (1 hour)’.

• Overview of the energy crisis
  • What is the price cap, how does it affect householders
  • Tariffs and how they work
• Fuel poverty and vulnerability
  • What is fuel poverty
  • Who are going to be the most vulnerable
• How can we help people deal with the increased cost of living?
  • Managing meter readings
  • Reading statements
  • Available energy discounts
• Where to find support
  • If the client is finding it difficult to pay
  • Ways to maximise income
  • Talking to the supplier
  • Help and financial assistance
• Saving energy in the home
  • Energy saving tips to save money in the home

Duration

2.5 hour

Course format

WEBINAR – delivered live by our expert tutors. We keep group sizes small to ensure a good level of interaction and support for learners.

We generally use Zoom (video conferencing facilities). To join the webinar, learners will require a suitable electronic device with sound and internet access and preferably a video camera and microphone.

Following the webinar learners will also receive a handout booklet covering the course topics.

Fees

This programme of training is part of our Leicester Energy Action project and specifically aimed at learners based in the LE1 to LE5 postcode areas. Places are available free of charge to non-commercial organisations in this area. Learners must also be frontline workers (staff or volunteers) that encounter those in or at risk of fuel poverty.

Course dates / bookings

No open access dates currently booked.

Group sessions may be available upon request to organisations wishing to train a number of learners at once. We can accommodate up to 20 learners per webinar.

Further information

Lynsey Thompson, Training Co-ordinator, NEA